What About The Philly Neighbors #188 Passengers Praised So?

The American press keeps going on and on about first responders who did their jobs so heroically when train #188 derailed.
People did have high praise for police and fire working so tirelessly in the black of night with no
regular city lighting available.
Rescuers had to light their own ways.
But passengers who were able to talk were also tremendously grateful and moved by the neighborhood when it turned out for them in full force. I'm certain The Red Cross and other municipal authorities were hampered by the enthusiasm of local residents. Still, they were people who offered their water, extra clothing or shoes, coffee, bathrooms in their homes, etc.
The act of being thrown against the walls of train cars, having fellow passengers flung forcefully at their heads, being thrown into hard plastic stationery fixture furniture at the force of their various masses X the one hundred miles per hour the train was going when it hit that curve on the tracks didn't engender feelings of safety and organization in the victims. The neighbors, they engendered feelings of the return of a possible organizational safety in the ordinary things of life.
Kindness is not exactly predictable, but neither is the appreciation it can sometimes stimulate in abundance.